If you attempt to access Fire Journal Cloud and do not gain access, please check on the following:


  • Are you connected to the Internet? (yes, it sounds silly, but since Fire Journal doesn't require Internet access, it's easy to miss being connected when you attempt to load Fire Journal Cloud)
  • Has your subscription lapsed? 
  • Are you using the same Apple ID that you use with Fire Journal? Using the same Apple ID is a requirement for using Fire Journal Cloud
  • Are you using the proper password credentials for your Apple ID?


If you find that all of the above listed items do not apply to you, and you cannot gain access to Fire Journal Cloud, don't hesitate to get in contact with us. Create a support ticket and provide details on the issues you're dealing with.